Frequently Asked Questions
We have put together a list of questions we are most frequently asked if you don't find your question answered on this page, please contact us.
What if I am unhappy with the work?
Please feel free to contact Graham immediately. We will sort out any problems and do not expect you to pay until you are happy with the completed work.
Do you ask for any money up front?
No, we will provide Materials and Labour and never ask for any money up front. We ask that you settle with us promptly when the work is completed. If it is an extremely large project we may ask for stage payments, this will be agreed before commencement.
Can I supply my own Materials?
Yes no problem, please use good quality Materials though as it is really worth the extra money. Or we can supply the Materials if you wish.
Are you fully insured?
Yes we have public liability insurance of £5 Million Pounds. Please ask to see a copy of our Public Liability Policy.
Are all your decorators qualified?
Yes all our decorators are City and Guilds Qualified or NVC Qualified. Plus we are all Dulux Select Decorators and Graham is an associate member of the Painting and Decorating Association. We have been vetted and tested and references have been taken up.
Can you handle larger jobs?
No problems I have a team of 12 Decorators and we can handle all jobs small or large. We are gaining a reputation as a very reliable and efficient contractor.
Can you do other jobs for me?
We can carry out lots of small jobs for you. If we can't do it we know a man who can! We have a Master Plasterer and Master Builder that will carry out the work for us. Let us take care of it all.
Is this an Quotation or a rough Estimate?
We pride ourselves on sticking to our quotations with no nasty surprises! However, if you ask for extra work, or something unforeseen arises, we will consult you and advise on any extra charges, before we carry out the work.
What happens when I have a free quotation?
Graham will come to your home at a time that suits you, discuss the work with you, choice of materials, finish and timings of your decorating project. We will send you, usually by email, a detailed quotation to compare and consider.